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                    [post_content] => You’ve probably heard the term “brand voice” before but you might not know exactly what it is or how your brand can master it. And to be honest, nailing down a brand’s voice can be a bit tricky. But don’t worry, we’re here to help.

We’ve compiled five easy steps to get you headed in the right direction with your company’s brand voice so that your business can benefit from this powerful marketing tool.

So let’s answer the big question first: What is a brand voice and how will it benefit your business?

A brand’s voice is the consistent language used to showcase the company’s personality and purpose. Your brand voice is not your brand -- instead, it’s a big tool that will allow you to reinforce your brand to your target audience again and again. Your brand voice is used across all your marketing efforts: your website, social media accounts, print materials, and much, much more.

Your brand voice is everywhere. So it’s crucial to have it perfected and implemented. Here are our five steps to achieving a strong and consistent voice for your brand.

Clarify Who You’re Speaking To

In order to have a successful brand voice, you have to know who is listening. Who is your company’s target audience? Who wants or needs your services? What kind of language and content would your target audience be most interested in? Answering these questions will allow your brand’s voice to best showcase your company. You want your brand voice to connect with your target audience so that they will want to engage with your company. Whether your brand voice is playful and fun or informational and straightforward; you want your voice to serve your target audience the best way it can.

Make it Unique

Now that you’ve defined who is listening, your next step is to figure out what will make your brand voice different from all the other brands your audience is listening to. What will make your company stand out? Evaluating your competitor’s brand voice is a great way to figure out areas where your company can shine over your competition. What do you like about their voice? What’s not as great? You want your brand voice to be unique to your company, so evaluating your competition will allow you to generate ideas of what to do and what not to do.

Create a Chart

A brand voice chart will allow you to define your brand’s voice even further. Start with three words that describe your company’s personality and then attach voice characteristics that coincide with those personality traits. For us, we describe Key Web Concepts’ personality as creative, forward-thinking, and problem solving and with those personality traits, our brand voice strives to be storytelling, relatable, straightforward, helpful, and knowledgeable. After you define your brand’s personality traits and write voice characteristics for each, you should make a do’s and don’ts list for your brand voice. Back to our example: our brand voice is passionate yet honest and we try to simplify information to help as many business owners that we can. We don’t over-complicate things, and we strive to never have a “know-it-all” tone.  

Make a Plan

Now that you have your brand voice chart done, hopefully you’ve solidified the basis of your brand’s voice. Now it is time to put it into action! We recommend creating a brand voice guide, especially if your business has multiple employees who write or manage content for your business. Ensuring that everyone is on the same page with your brand voice will help your business stay consistent and allow your brand’s voice to do its job, which is to reinforce your brand. To create a brand voice guide, just write out your answers to the previous three steps in one cohesive guide so that any employee will understand what kind of brand voice your company is trying to implement.  

Revisit and Revise (As Needed)

As your company grows, your brand will grow and develop too. It’s important that you stay up-to-date on your brand’s voice and ensure that everyone involved understands any changes so that it will stay consistent. Don’t be afraid of change for your brand’s voice! If a certain kind of language is working (especially on social media where you can really watch the engagement data) then be sure to update your brand voice guidelines with what your target audience is enjoying. Hopefully, this got you started on identifying your company’s voice. Brand voice can be a very powerful tool in marketing and we hope our five steps brought you closer to mastering it. But if you still need help, then give us a call. We specialize in branding and content strategy and we’d love to help your brand out. [post_title] => How to Find Your Company's Brand Voice [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => how-to-find-your-companys-brand-voice [to_ping] => [pinged] => [post_modified] => 2020-08-07 18:46:15 [post_modified_gmt] => 2020-08-07 18:46:15 [post_content_filtered] => [post_parent] => 0 [guid] => https://keyweb31.com/stagekwc/?p=6549 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [1] => WP_Post Object ( [ID] => 6507 [post_author] => 1 [post_date] => 2017-12-15 10:24:21 [post_date_gmt] => 2017-12-15 15:24:21 [post_content] => You probably already know that using Facebook to reach your target audiences is essential during the process of growing a small business. But promoting your business on Facebook isn’t quite as clear cut as it may seem. In fact, there are so many ways to go wrong and hurt your chances of engaging customers on this platform that we decided to create not only a blog but also an entire webinar on how to avoid the five biggest Facebook mistakes for small businesses.  

#1 Neglecting to use a business Facebook page

The absolute biggest mistake is not to use Facebook at all. You’d be missing out on free marketing, easy communication with clients, and networking opportunities with other businesses. If you do have a Facebook page, another mistake would be to not use the Facebook business page. This allows you to gain insights on your viewers’ actions and patterns within your industry. To set up a Facebook business page, make sure you have the following things: After you’ve created the business page, Facebook suggests “posting right away, turning on messaging, and understanding the insights.” The insights page is basically mounds of data to gather from your fans that allows you to see how many people viewed, clicked, opened, and engaged with every single one of your posts. This is helpful for determining which types of posts are doing well with your audience.   facebook insights page, richmond va   In addition to the insights provided, there are other benefits of a Facebook business page including being able to have an unlimited number of followers/friends and scheduling posts in advance. However, make sure your page looks professional and that the design is responsive, because these aspects can get overlooked.  

#2 Posting inconsistently

Another huge mistake when utilizing Facebook to market your business is having an inconsistent timeline. For example, you don’t want to post every day for a week and then disappear for two months. Failing to post often enough or sharing everything at once can affect how you show up in Facebook’s algorithm, and also keep in mind that poor quality posts won’t gain you traction either. Although a spur of the moment post is okay every now and then, sharing sporadically will cause you to lose authority with your followers. In other words, don’t just post to post. Post consistently with strong content, which means taking time to craft creative and meaningful material.  

#3 Failing to engage with your audience

Since Facebook will always be a “friend” based community, that’s what users want from it. Engaging in the comments with people will make you and your business seem more authentic. So yes, respond to every single comment regardless of whether it’s positive or negative. Another great idea to increase engagement with your followers is to ask them for reviews on Facebook since they’re free, public, and promote your credibility. Not only do they build stronger relationships with your current clients, a positive and public Facebook review can draw in more clients. In short, people on Facebook are there to engage and be engaged with, so don’t ignore comments, reviews, check-ins, or tags. Also, shoot to respond in a timely manner since your average response time will show up on your homepage.  

#4 Promoting only your products and services on Facebook

When using Facebook as a resource for your business, it’s important not to try to “sell” something in every post because most people aren’t going to Facebook to buy or sign up for something. It’s essential to use Facebook as a way to show off your company’s culture and remind your followers that your company is human too. Some great things to share include: Solely trying to sell your products or services on Facebook will not only make you seem desperate, but it can also cause people to disengage with your content.  

#5 Choosing not to boost any posts

The last big mistake we want to touch on is neglecting to boost any posts. Since Facebook has changed its news feed, small businesses aren’t able to get us much organic reach and engagement anymore. That’s why it’s necessary now to spend a little cash to get your content seen by the right audiences. Here is an example…   boosted webinar, richmond va   When choosing which posts to boost, make sure they’re specific, eye-catching, helpful, inspirational and will lure in potential clients or at least get some clicks. Don’t forget to pinpoint exactly who you want to target (age, gender, interests, etc.). You can spend as much or as little as you want with boosted posts, which can be another great benefit to boosting. Plus, you pay per impression or click, meaning it’s guaranteed to be seen by potential clients before you pay unlike putting an ad in the newspaper. To wrap all this information up, just remember that creating a business Facebook page, sharing consistently, engaging with your audiences, and boosting posts is essential for establishing your emerging business.   Check out the full webinar to learn more or reach out to us today! We’d love to share more insights and tips about succeeding as a small business on Facebook. [post_title] => 5 Biggest Facebook Mistakes Your Small Business Might be Making [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => 5-biggest-facebook-mistakes-your-small-business-might-be-making [to_ping] => [pinged] => [post_modified] => 2020-08-07 18:24:04 [post_modified_gmt] => 2020-08-07 18:24:04 [post_content_filtered] => [post_parent] => 0 [guid] => https://keyweb31.com/stagekwc/?p=6507 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [2] => WP_Post Object ( [ID] => 6493 [post_author] => 1 [post_date] => 2017-12-05 16:33:33 [post_date_gmt] => 2017-12-05 21:33:33 [post_content] => Those little golden or blue stars next to your website or business Facebook page are everything. Not surprisingly, consumers tend to be significantly influenced by what other people have to say about a business and its services. In an individualistic society focused on user experience, making sure each customer walks away satisfied is essential, because other people will take to heart what they have to say. From Yelp to Angie’s List, we care a lot about what other people think. That’s why good review stars can actually improve your CTR by 20% and convince new users of your credibility. Okay, reviews are important - point made. Now here’s how to get them.

Learn the appropriate way to ask

How you ask for a review can make or break your chance of getting your clients to respond positively. First of all, target people who you know had good experiences with your business. The last thing you’d want to do is open the door for negative comments. Two of the best ways to ask for a review are…

In person

Requesting anything in person is the “gold standard” and it’s typically more effective because it’s direct and personal. For example, if you own a landscaping company, you could ask right after you take care of their lawn as long as they were happy with your services. If you don’t get the opportunity to interact with your clients face-to-face, another option is to ask in an email...

Through email marketing

Although emails may seem like a dated form of communication, email marketing is still effective because it reaches customers more directly than social media and you can link other resources, invest in relationships, and provide timely information. Below, is the email we’ve crafted in our nurture series campaign to ask clients for reviews:

Google Review Request

Hi [first name], I was wondering if you’d be willing to leave a Google review about how Key Web Concepts has helped you with your [specific service]. Simply click https://goo.gl/iJEfq7 and share a few comments. I’m working on boosting our online marketing and this would be a huge help to us. Thanks for your consideration. Let me know if you have any questions! Best, [employee name]

Mind the timing

When you ask for a Google review is extremely important in getting positive, timely responses. how to get more Google reviews Superb.digital explains, “Too early and your customer may not have got the full benefits of your product or service and may simply not have an opinion on it yet; too late and that initial sense of impressiveness you incited may have faded.” If you do receive a review, it’s crucial to comment back, especially to the negative ones (check out Google My Business for easy access). When you get less than four or five stars from a customer, immediately craft an apology. Be sure to ask them what went wrong and how you can do better next time. Remember, effective marketing is always about meeting your clients’ needs and not about proving a point. Here’s a good example of how to respond to a negative Google or Facebook review: “[client name], we’re so sorry that you had a bad experience and weren’t satisfied with our services. Please let us know how we could have done a better job and how we can improve for next time! Your feedback is important to us.” As exemplified in this response, it’s important to use the following guidelines when dealing with a negative review:

Make profiles in the right places

In addition to knowing how and when to ask, another great way to set yourself up for success is to create profiles on various sites that give people the option to leave you a review. Although this can open the door for negative feedback, it also allows happy customers to jot down their positive experiences. Some great sites to create an account on so that you can build up your credibility include: By building accounts on numerous sites, you’ll be able to collect reviews to share on your website and show visitors some testimonials from happy customers.   We hope this blog was helpful in your quest for more Google reviews. If you’d like more insights about acquiring and responding to reviews, reach out to us today! We’d love to share more tips and tricks. [post_title] => 3 Easy Ways to Get More Google Reviews [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => 3-easy-ways-to-get-more-google-reviews [to_ping] => [pinged] => [post_modified] => 2020-08-07 18:55:19 [post_modified_gmt] => 2020-08-07 18:55:19 [post_content_filtered] => [post_parent] => 0 [guid] => https://keyweb31.com/stagekwc/?p=6493 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [3] => WP_Post Object ( [ID] => 6408 [post_author] => 1 [post_date] => 2017-09-28 15:00:51 [post_date_gmt] => 2017-09-28 20:00:51 [post_content] =>

Ruth’s Chris Steak House

richmond's most haunted, haunted places richmond va If you’ve ever enjoyed a sizzling filet mignon at this restaurant, you know the prices aren’t the only thing that are extravagant about this experience. Ruth’s Chris Steak House is located in a lavish house, formerly known as Bellgrade Plantation—established in 1732. However, what you may not have spotted among the sheikhly dressed guests, dim lights, and tinkling piano was two spirits roaming the boxwood gardens behind the house. That’s right, your $80 meal included complimentary paranormal activity. Let’s backtrack. Following its completion in the 1730s, Bellgrade Plantation got passed between several families until it ended up in the possession of a man name Robiou in 1840. The forty-three-year-old man became obsessed with his wealthy neighbor’s daughter, a fourteen-year-old. Her father gave his daughter’s hand in marriage to Robiou, who quickly moved her into the plantation home. Unfortunately for Robiou, he found his new wife and her previous boyfriend in bed just a few weeks later. Infuriated, he threw her out, which then angered the father to a point of stomping over to Bellgrade and fatally shooting Robiou. After her father was hung for murder, the daughter married her boyfriend and together they lived in the plantation home until she fell down the stars a few weeks later and died. People suspect that either scissors or a broken neck were the culprit in her death. Rumor now has it that both the murdered ghost of Robiou and his young wife haunt Chesterfield county, and in fact, many have reported seeing these spirits drift around behind the plantation home.

Church Hill Train Tunnel

Church Hill is not only the home of quaint houses and stunning overlooks of downtown Richmond, it also contains the notorious collapsed train tunnel. After opening in 1873, the tunnel operated until 1902 when the city shut it down. However, because of urban growth and need for more transportation, they reopened it in the 1920s, but it promptly collapsed five years later. During the collapse, four people immediately died and it trapped a steam locomotive with some flat cars. The trains and bodies remained entombed as rescue efforts failed. Eventually, the tunnel was sealed off to prevent further collapse. According to Abandoned Tube Stations, “Those walking near the tunnel have reported hearing a number of sounds. Voices saying ‘get me out,’ the sound of digging, and even the screech of locomotive wheels have all been reported.” Virginia Historical Society has expressed interest in recovering the trains and bodies but the tunnel must be investigated and deemed safe first.   

Hollywood Cemetery

hollywood cemetary richmond va, richmond's most haunted Although one could argue that all of Hollywood Cemetery is haunted by the thousands of soldiers buried in this graveyard, there’s one particular spot that seems to attract more paranormal activity. The sound of vicious barking at night has been heard in the area of a black cast iron dog protecting the graves of the Reese children, and the dog’s eyes seem to watch visitors. The story has it that after his grandchildren fell in love with this little cast iron dog outside a general story and wouldn’t stop climbing on it, Charles R. Reese bought the dog and it became a “treasured family possession until it was put in the cemetery” so the statue wouldn’t be melted into bullets during the Civil War. Whether positioned there to protect the children's graves or to save it from being confiscated, the dog is rumored to not only bark, watch passersbys, but also move from spot to spot on occasion.

Byrd Park Pump House

Often reported to be one of the most haunted places in Richmond, the Byrd Park Pump House’s paranormal activity does not disappoint. A few of the ghosts that linger inside include a man named Daniel Tetweiler, who allegedly hung himself inside the Pump House, as well as a woman named Elizabeth who frequently shows up as an orb. Ghost hunters get a lot of paranormal activity from Richmond’s “Castle on the James”. According to Robert Bess, a paranormal investigator who held a ghost hunting event in 2010 inside the Pump House, says, “The Pump House has water, steel and a slate roof. Plus there is iron all through it and it’s continuously moving, so it’s like a conductor. It will create a portal,” as reported by Style Weekly. Though the Pump House is not opened to the public, tours are held periodically throughout the year.

The Byrd Theatre

One of River City’s must-see locations, the Byrd Theatre is more than just a charming, $4 ticket local favorite. Inside, many moviegoers have reported seeing strange things throughout the theatre, including a tall man, often dressed in a suit, sitting in the balcony when the balcony is closed. Many believe the man is the Byrd Theatre’s very first manager, Robert Coulter, who apparently had a favorite seat within the balcony, and may still enjoy a good show from his go-to spot in the theatre. There are other sightings of a little girl who plays within the women’s restroom and ghost hunters aren’t quite sure who she was or why she lingers within the theater. But many moviegoers report seeing her talking to herself and playing with water in the sinks. Some workers have even said they’ve heard screams in the evening when the theatre has closed.

Tuckahoe Plantation

tuckahoe plantation, tuckahoe plantation haunted, richmond's most hauntedd The Tuckahoe Plantation was built in the 1730s and was the childhood home of Thomas Jefferson. There have been numerous ghost sightings and hearings reported at the plantation, including children crying in the garden and spirit-only dinner parties happening after midnight, but perhaps the most commonly reported paranormal activity is that of the “Gray Lady.” The Gray Lady is believed to be an unhappy bride that is usually seen roaming the gardens in search of her lost love. Her crying is said to be heard throughout the property as well. Tuckahoe plantation offers historical tours daily at their location, and even hosts a Haunted History event around Halloween that includes a ghost tour of the grounds where you might just be able to catch a glimpse of Tuckahoe’s Gray Lady. [post_title] => Richmond's Most Haunted Places Guaranteed to Scare [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => richmonds-most-haunted-places-guaranteed-to-scare [to_ping] => [pinged] => [post_modified] => 2017-09-28 15:00:51 [post_modified_gmt] => 2017-09-28 20:00:51 [post_content_filtered] => [post_parent] => 0 [guid] => https://keyweb31.com/stagekwc/?p=6408 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) ) [post_count] => 4 [current_post] => -1 [before_loop] => 1 [in_the_loop] => [post] => WP_Post Object ( [ID] => 6549 [post_author] => 1 [post_date] => 2018-01-18 09:05:55 [post_date_gmt] => 2018-01-18 14:05:55 [post_content] => You’ve probably heard the term “brand voice” before but you might not know exactly what it is or how your brand can master it. And to be honest, nailing down a brand’s voice can be a bit tricky. But don’t worry, we’re here to help. We’ve compiled five easy steps to get you headed in the right direction with your company’s brand voice so that your business can benefit from this powerful marketing tool. So let’s answer the big question first: What is a brand voice and how will it benefit your business? A brand’s voice is the consistent language used to showcase the company’s personality and purpose. Your brand voice is not your brand -- instead, it’s a big tool that will allow you to reinforce your brand to your target audience again and again. Your brand voice is used across all your marketing efforts: your website, social media accounts, print materials, and much, much more. Your brand voice is everywhere. So it’s crucial to have it perfected and implemented. Here are our five steps to achieving a strong and consistent voice for your brand.

Clarify Who You’re Speaking To

In order to have a successful brand voice, you have to know who is listening. Who is your company’s target audience? Who wants or needs your services? What kind of language and content would your target audience be most interested in? Answering these questions will allow your brand’s voice to best showcase your company. You want your brand voice to connect with your target audience so that they will want to engage with your company. Whether your brand voice is playful and fun or informational and straightforward; you want your voice to serve your target audience the best way it can.

Make it Unique

Now that you’ve defined who is listening, your next step is to figure out what will make your brand voice different from all the other brands your audience is listening to. What will make your company stand out? Evaluating your competitor’s brand voice is a great way to figure out areas where your company can shine over your competition. What do you like about their voice? What’s not as great? You want your brand voice to be unique to your company, so evaluating your competition will allow you to generate ideas of what to do and what not to do.

Create a Chart

A brand voice chart will allow you to define your brand’s voice even further. Start with three words that describe your company’s personality and then attach voice characteristics that coincide with those personality traits. For us, we describe Key Web Concepts’ personality as creative, forward-thinking, and problem solving and with those personality traits, our brand voice strives to be storytelling, relatable, straightforward, helpful, and knowledgeable. After you define your brand’s personality traits and write voice characteristics for each, you should make a do’s and don’ts list for your brand voice. Back to our example: our brand voice is passionate yet honest and we try to simplify information to help as many business owners that we can. We don’t over-complicate things, and we strive to never have a “know-it-all” tone.  

Make a Plan

Now that you have your brand voice chart done, hopefully you’ve solidified the basis of your brand’s voice. Now it is time to put it into action! We recommend creating a brand voice guide, especially if your business has multiple employees who write or manage content for your business. Ensuring that everyone is on the same page with your brand voice will help your business stay consistent and allow your brand’s voice to do its job, which is to reinforce your brand. To create a brand voice guide, just write out your answers to the previous three steps in one cohesive guide so that any employee will understand what kind of brand voice your company is trying to implement.  

Revisit and Revise (As Needed)

As your company grows, your brand will grow and develop too. It’s important that you stay up-to-date on your brand’s voice and ensure that everyone involved understands any changes so that it will stay consistent. Don’t be afraid of change for your brand’s voice! If a certain kind of language is working (especially on social media where you can really watch the engagement data) then be sure to update your brand voice guidelines with what your target audience is enjoying. Hopefully, this got you started on identifying your company’s voice. Brand voice can be a very powerful tool in marketing and we hope our five steps brought you closer to mastering it. But if you still need help, then give us a call. We specialize in branding and content strategy and we’d love to help your brand out. [post_title] => How to Find Your Company's Brand Voice [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => how-to-find-your-companys-brand-voice [to_ping] => [pinged] => [post_modified] => 2020-08-07 18:46:15 [post_modified_gmt] => 2020-08-07 18:46:15 [post_content_filtered] => [post_parent] => 0 [guid] => https://keyweb31.com/stagekwc/?p=6549 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [comment_count] => 0 [current_comment] => -1 [found_posts] => 38 [max_num_pages] => 10 [max_num_comment_pages] => 0 [is_single] => [is_preview] => [is_page] => [is_archive] => [is_date] => [is_year] => [is_month] => [is_day] => [is_time] => [is_author] => [is_category] => [is_tag] => [is_tax] => [is_search] => [is_feed] => [is_comment_feed] => [is_trackback] => [is_home] => 1 [is_privacy_policy] => [is_404] => [is_embed] => [is_paged] => 1 [is_admin] => [is_attachment] => [is_singular] => [is_robots] => [is_favicon] => [is_posts_page] => 1 [is_post_type_archive] => [query_vars_hash:WP_Query:private] => 4312961dde12554b1746b820121d32ab [query_vars_changed:WP_Query:private] => [thumbnails_cached] => [allow_query_attachment_by_filename:protected] => [stopwords:WP_Query:private] => [compat_fields:WP_Query:private] => Array ( [0] => query_vars_hash [1] => query_vars_changed ) [compat_methods:WP_Query:private] => Array ( [0] => init_query_flags [1] => parse_tax_query ) [query_cache_key:WP_Query:private] => wp_query:eb4c1d7043a2791ff29f92194892caac:0.16139900 1749916410 )

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